Wednesday, February 02, 2005

Want fries with outsourcing?

Even some fast food jobs are not immune to outsourcing. According to this article, some McDonalds franchises are using a call center in Colorado Springs to take orders for the drive-through lane. One of the franchises using the call center is here in Massachusetts, in Norwood. I wonder if there are issues with accents and regionalisms? For example, some Bostonians say "tonic" rather than soda or pop. And then there's the Boston accent. I suppose the Coloradans would get used to it over time.

Aside: it's funny that tonic isn't mentioned in this soft drink names by county map — although it doesn't put the Boston area solidly in the soda camp either.