Thursday, June 19, 2008

Happy Mac

The hard drive in our family MacBook died on Saturday. Initially I thought that it was fixable but attempts to repair or reformat the drive failed. Then I noticed an ominous clicking sound when the drive tried to spin up and realized that it was gone. Fortunately we signed up for extended AppleCare so it was covered. A trip to the Apple store on Sunday almost had us walking out with a new hard drive but they didn't have an appropriate one in stock. It was sent off for repair and shipped to our house on Wednesday. No expense for us and the replacement drive is somewhat larger than the original. The MacBook is happy again.

Overall our experience with Apple was terrific. We scheduled an appointment online at the Apple Store. The tech who looked at it was pretty sharp. We got a tracking number for the repair as well as the package when it was returned.

And fortunately we had a backup of the entire drive. SuperDuper was a life saver. Not only does it do incremental backups but it will create a bootable backup drive which can be used if the internal drive dies. Unfortunately the last backup was a few weeks old so we lost some data but not much.

The lesson learned was to set up a schedule and backup more frequently. While it was disappointing to lose a hard drive after only a year or so of usage, losing the photos, videos, music and documents stored there would have been heart breaking.